Legal and regulatory disclaimer

This Legal and Regulatory Disclaimer (“Disclaimer”) applies to the website located at www.eden.health/in, mobile interface, application digital platform, technology system, digital tool, communication interface and related services operated, controlled or made available by or on behalf of Eden Telehealth Private Limited (“Eden”, “we”, “us” or “our”), and to all Content, Teleconsultations, the Program, Packages, events and other Services made available through the Platform.

This Disclaimer applies to every person who visits or accesses the Platform, irrespective of whether such person has created an Account, paid any Enrolment Fee, or accessed the Platform solely for general information. By virtue of visiting or accessing the Platform, you acknowledge that you have read and understood this Disclaimer. 

This Disclaimer forms part of, and should be read together with, the Terms and Conditions, Privacy Policy & Privacy Notice, and any other policies, consents or terms made available on the Platform or communicated to you before taking any Services from time to time.

Capitalised terms used but not otherwise defined in this Disclaimer have the meaning given to them in the Terms and Conditions.

"Platform" means the website, mobile application and other digital interfaces through which Eden makes the telemedicine services available.

"Pharmacy Partner" means a licensed pharmacy engaged in the sale of prescription drugs that fulfils prescriptions issued through the Platform, as further described in the Terms and Conditions.

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1. NO CLAIM TO CURE, MITIGATE OR TREAT ANY DISEASE

Neither Eden nor any Content on the Platform, including any protocol, article, calculator, testimonial or patient story, claims, represents, implies or guarantees that any programme, package, teleconsultation or medicine offered through the Platform can cure, mitigate, treat, prevent or reverse:

1. obesity, or any related metabolic or endocrine condition;
2. diabetes or any other disease or condition referenced on the Platform, including any disease specified in the Schedule to the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 and the rules thereunder, or any disease or ailment listed in Schedule J of the Drugs Rules, 1945; or
3. any symptom or comorbidity associated with the foregoing.

Nothing on the Platform, including any reference to a medicine, ingredient, brand or treatment, is intended as, or should be construed as, an advertisement or promotion of any prescription medicine, and no claim to cure, mitigate or treat any disease is made by Eden in relation to any medicine referenced on the Platform.

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2. NO SALE OF DRUGS BY EDEN‍

Eden operates a technology-enabled healthcare platform through which patients may access doctor-led healthcare programmes and related services, provided by Eden and by third-party service providers, including licensed pharmacies engaged in the sale of prescription drugs. Eden does not itself manufacture, stock, sell, distribute, or dispense any drug or medicine, and does not hold, and is not required to hold, any licence under the Drugs and Cosmetics Act, 1940 for the sale or stocking of drugs.

Where a Consulting Doctor determines that a prescription medicine is clinically appropriate, the prescription is issued directly by the Consulting Doctor in the exercise of independent professional judgment. Fulfilment of that prescription is carried out by Pharmacy Partner acting under its own drug licence and regulatory responsibility for dispensing.

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3. NO NARCOTIC OR PSYCHOTROPIC SUBSTANCES‍

Eden does not sell, supply, distribute, facilitate the sale of, or otherwise deal in any narcotic drug or psychotropic substance as defined under the Narcotic Drugs and Psychotropic Substances Act, 1985, and the rules made thereunder. No Content, Teleconsultation, program or communication on the Platform shall be construed as an offer, solicitation, endorsement or facilitation of any transaction involving a narcotic drug or psychotropic substance.

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4. NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE OR EMERGENCY CARE

General Content available on the Platform is provided for general informational and educational purposes only and does not constitute personalised medical advice, diagnosis or treatment. It should not be relied upon as a substitute for consultation with registered medical practitioner and does not create a doctor-patient relationship until a Consulting Doctor has commenced a Teleconsultation with you, as further described in our Terms and Conditions. It should be noted that the Platform is not intended for use in a medical emergency.

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5. NO GUARANTEE OF SUITABILITY, ELIGIBILITY OR RESULTS‍

Eligibility for the Program, including whether any medicine is prescribed, is determined solely by the relevant Consulting Doctor based on your medical history and clinical assessment. Eden does not guarantee that every user will be found suitable for treatment, that a prescription will be issued, or that any particular weight-loss, health or therapeutic outcome will be achieved. Testimonials, patient stories, and before/after examples referenced on the Platform reflect individual experiences and are not representative of, or a guarantee of, the results any other user may achieve.

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6. NO ENDORSEMENT OF THIRD-PARTY BRANDS OR PRODUCTS

Any reference on the Platform to a medicine, ingredient, brand, manufacturer, pharmacy, laboratory or other third party is for informational purposes only and does not constitute an endorsement, recommendation, warranty or guarantee of the safety, efficacy, quality or availability of that product or service by Eden.

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7. CHANGES TO THIS DISCLAIMER

Eden may amend this Disclaimer from time to time to reflect changes in applicable law, regulatory guidance, or the Services offered on the Platform. The revised Disclaimer will be published on the Platform together with the updated “Last Updated” date.

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8. CONTACT US‍

For questions relating to this Disclaimer, please contact:

Eden Telehealth Private Limited

Email: [email protected]

Registered Office: 1st Floor, IT-C6, Sebiz Square, IT Park Colony, Sector 67, SAS Nagar (Mohali), Punjab 160062, India